Members Only Benefits
For clients with eligible projects, we offer a members only section with a self directed course, FAQs, video resources, and more.
Our ServicesWe offer US and China based services for Amazon sellers from manufacturing consultation and supplier management, to quality control and quality assurance, to daily performance & policy review and Seller Central support.
- Savings from almost $5k to almost $15k annually depending on which plan you choose, when compared with paying hourly
- Exclusive content created based on real client problems and experiences, in addition to content prepared on client request
- All plans include access to our exclusive course content, “Compliant Selling on Amazon” covering running your business from sourcing, to compliance, to import logistics, to customer experience, to seller performance, after three months of paid services
Our consultants are experts in their fields: performance, customer experience, sourcing, product compliance, import logistics, private label development, and jewelry.
Our Seller Central associates are all US-Based native English speakers, trained by our consulting team. Our merchandising team is based in China, able to quickly handle your concerns locally.
All of our consultants are former Amazon employees, with almost 80 years of combined Amazon experience on the Cascadia team.
If one of our plans doesn’t work for you, we offer customized hourly or package solutions, if you prefer to explore those. We manage your associates in the US or China as you grow so you don’t have to.
Our goal in our consulting sessions is to coach you, to help you learn to run your business better. Our associates in the US and China help you work ON your business, not IN it.
We've Got Your Back
Every associate and consultant with Cascadia has an unparalleled understanding of Amazon policy- and their work begins from this knowledge. From sourcing, to packaging, to compliance, to creating a listing – we’ve got your back with Seller Performance.
Combined Years of Amazon Experience
Level 1: Exclusive member only content, daily updates to performance report and guidance on how to interpret your metrics, and the consulting team is available for questions and feedback
Level 2: Includes Plan 1, as well as up to 1 listing suspension responses monthly
Level 3: Includes Plan 2, and any account reinstatement action is included for free
Classification and product review (identifying areas of concern for Amazon, such as caffeine, or safety concerns in electrical products)
Can include your preference of: product testing management, import quotation and management, inspections, or compliance reviews for domestically sourced private label products
Flexible program based on your needs – 4, 10, 20 hours a month? We can accommodate your goals
Seller Central Support from US based associates (responding to buyer messages, reviews, Q&A, returns follow-up, and feedback management) with customized customer service blurbs with unlimited edits
4 hours/month strategy call with your account manager to go over any issues regarding your Amazon account, including how to use Facebook, your website, and Google Ads to build your brand
Product selection guidance, in-stock management guidance, listing creation, and more
What Might a Month Look Like For You?
Having a hard time understanding how this might look? See how our clients experience our monthly support packages.
Frequently Asked Questions
Who are your consultants?
Our consultants can be found here: https://www.thinkcascadia.com/cascadia-team/ – depending on your situation, one or more consultants may be the best fit for you. It is entirely fine to split up your time between consultants as well.
What is a daily performance spreadsheet?
We keep track of your performance indicators in your account on a daily basis, and our consultants are made aware of any immediate issues as soon as they’re noted by our associates. Our review covers: removal of negative feedback; checking your ODR; collating returns data; and providing feedback on buyer/seller messaging. Every Wednesday, we do a deep dive, and you’ll get an email from our Seller Performance team informing you of findings and recommendations, if there are any. This allows you to be completely hand’s off with the performance of your account!
I'm not a private label seller yet but I'm planning on it, should I sign up for the compliance package?
That depends on how you intend to go about being a private label seller! If you intend to work with us for coaching, then no – you should sign up for a different plan, whichever fits you best, and coaching you through the product development process the first time will be separate. However, if you have established relationships with suppliers, you have regular needs for inspections and compliance documentation review, then by all means, sign up as for the compliance program.
Can I upgrade after signing up?
Yes, you can upgrade at any time after signing up. We have found that clients love the localized support for the Seller Central accounts or for their China based businesses, or both!
What is your payment policy?
We require a half month’s fees up front, where you learn about us, and we learn more about you. Once you have decided if you want to move forward with one of our programs, then we require recurring monthly auto pay. If you prefer to pay on a monthly basis, then the fees are an additional 10% ( for example, if your plan is $400 or $800, then it would be $440, $880) per month. Payment is due at the beginning of each month. You need to provide 30 days’ notice to cancel the service, and no penalties apply.