Amazon suspended me!
If you have received a Suspension notification from Amazon it is critical that your next steps are the right ones.
We know how incredibly stressful suspensions are and we are ready to help you through it.
At Cascadia many of our team members come from Amazon Compliance which uniquely positions us to be able to help you resolve these issues. We can help guide you to take the correct steps toward reinstatement!
In addition to our knowledge of Amazons processes, what sets Cascadia’s reinstatement services apart is our review process.
We perform a comprehensive analysis or “deep dive” so that we can get a clear picture of your entire account.
We do our comprehensive analysis to equip you with the valuable information and insights it provides.
This will empower you to proactively manage your account, increase your businesses growth, and avoid suspension in the future.
Our goal is for you to turn this suspension crisis into a growth opportunity.
Cascadia’s current account reinstatement success rate is 91%. Because we value data driven results and setting the right expectation- we do not artificially inflate our success rates.
During the reinstatement process you will always receive our honest assessment at every point along the way.
Finally, no matter how tough your case may seem, we always give our best efforts!
- Used sold as new
- Safety incidents
- And more!
My biggest concern before hiring Cascadia for reinstatement work was whether or not the value would be there and it definitely was! They were available to answer my questions quickly and was knowledgeable and caring throughout the process, offering clarity on next steps. For anybody considering using their services, I would say, “HIRE THEM!” They have the experience from working at Amazon and they basically write the email responses for you.
chief sales executive, roney innovations
How we work
When my Seller account was suspended, I was worried that I would be spending a lot of money for something that would not really help. Instead, Emily and the team at Cascadia delivered and got me back to making money on Amazon again! There is a real benefit to hiring expert help when you’re in crisis and Cascadia is definitely that. I even hired them afterward on a monthly basis to keep my account healthy; they are worth every cent and I am happy to pay them.
Choose which type of Listing Reinstatement you need.
Choose how quickly you need your Amazon account back.
SELLER FIRST AID KIT
Want to do it yourself?
Check out our suspension remedy courses.
Compliance/ Restricted Product
Experienced and ready to help.
At Cascadia Seller Solutions, we know Amazon expects “immediate and aggressive” action to resolve the issues you face. How do we know? Because we’re former Amazon employees, having spent 60 cumulative years in such areas as Compliance, Customer Service, Product Development, and Seller Support.
We write the content to help Amazon understand your point of view, and we are tenacious in getting eyes on your appeal. Our team may not always be successful, but we exhaust all options every time, even when success isn’t guaranteed.
1-5+ day turnaround
As business stakeholders or owners, when Amazon suspends one product listing that your company’s livelihood depends on, your heart skips a beat. Moreover, the notices & messages Amazon sends regarding the suspensions are notoriously & woefully cryptic, at best. This is where we’ve found solace by turning to Cascadia, our relationship counselor with Amazon. They helped us decode Amazon’s enigmatic messages, understand their perspective, concoct a plan of escalating action to be executed even through the weekend, with a “whatever it takes” attitude. And because of that, anywhere between a matter of days to a couple of weeks, in return Amazon forgave us, and welcomed us back with open arms. We owe our continued business continuity to Cascadia.
After selling on Amazon for 4+ years, I thought I knew how to speak to Amazon and I wasn't sure how Cascadia could help us getting our listing back. But thankfully they did an amazing job and really know the "language of Amazon" at a deep level. It was fantastic to speak with them and start to understand what Amazon truly wants and needs to hear from us in these situations. They saved the day! If you have any compliance or performance issues with Amazon, definitely contact Cascadia! We had actually done nothing wrong but I'm really not sure we would have ever got our listing back without Cascadia's help. Well worth the investment!
For the first time in our three-year selling career, we had a product suspended. We noticed Amazon cracking down on sellers and also noticed the black hat competitors were getting more creative with their attacks. When you have one chance to clear up your account, you have to make sure it’s right. If you don’t do a good job, you can be banned from selling that SKU. That was terrifying. We heard back from the Performance team within a few hours of submitting the proposal and were back selling. A huge relief!