Reinstatement Services


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You’re facing the most frightening and frustrating experience an Amazon seller can – Amazon has just suspended your account or product. Whether you’ve already used your appeal button or not, we can help you! All of our reinstatement plans of action are written by former Amazonians.

Amazon expects “immediate and aggressive” action to resolve the issues you face. You need a plan that will work, that you can implement, that you can take to Amazon already complete – they won’t provide you any feedback on what you need, they only approve/disapprove what you’ve already done. Work with the experts to get your account on the right track.


NOTE: for reinstatements, there are no refunds once work has begun; you are paying for our time and expertise regardless of whether or not you choose to use the work produced on your behalf. We cannot predict how long it takes for Amazon to respond once your appeal has been submitted, and there is no guarantee of success since they make the final decision. Expedited services guarantee 24-hour turnaround for first draft Plan of Action.



My biggest concern before hiring Cascadia for reinstatement work was whether or not the value would be there and it definitely was! They were available to answer my questions quickly and was knowledgeable and caring throughout the process, offering clarity on next steps. For anybody considering using their services, I would say, “HIRE THEM!” They have the experience from working at Amazon and they basically write the email responses for you.



When my Seller account was suspended, I was worried that I would be spending a lot of money for something that would not really help. Instead, Emily and the team at Cascadia delivered and got me back to making money on Amazon again! There is a real benefit to hiring expert help when you’re in crisis and Cascadia is definitely that. I even hired them afterward on a monthly basis to keep my account healthy; they are worth every cent and I am happy to pay them.



Wow! Thanks so much! my account is active again. I am very grateful to you. I will definitely recommend your service if I know of someone who is having a problem on Amazon. You are the best!



My biggest concern when considering hiring Cascadia Seller Solutions was that I would be dumping money into a cause that wouldn’t result in getting my account reinstated. It took a few tries, a Jeff Bezos escalation, internal contact, and a lot of work done by Emily and Rachel, but our account has been reinstated thanks to the wonderful team!

The best part of the process is that they are there for you every step of the way, showing you and advising you exactly what to do. I had to remove a lot of my inventory to check the items; Emily sat with my reports and went through every ASIN and told me which ones I should remove. As a side note, I find that the “after reinstatement consulting” is even more beneficial. Now that I have them working together with me, I know as soon as there is an issue there is someone available who has a lot more experience than I do to assist me and show me what to do. There is someone there to help with the headache of a Plan of Action, an angry customer, or a policy violation.

In fact, I have actually already recommended the Cascadia team to a number of my friends that are Amazon sellers! Since my account was shut down for over 3 months, I am forever indebted to Rachel and Emily for putting my business back on its feet!

Thanks for all!!!



Where do I begin? I was lucky enough to find Cascadia Seller Solutions with a Google search and some research when my Amazon seller account was suspended. They walked me through exact steps on what I should do, and helped me craft and fine tune my appeal for reinstatement.

I had a lot of reservations about allowing anyone to help, as there seemed to be many companies out there trying to take advantage of sellers desperate to be reinstated. I realized quickly that this was not the case and that this team was the real deal. I learned a little about the team’s background – they have spent many years working in management capacities for Product Compliance, Seller Performance, Export Compliance, and Seller Risk Management. Kelly literally helped Amazon write the book on Seller Performance Policy.

They know their stuff so well and were so valuable in getting us reinstated and helping us rewrite our policies to mesh with Amazon’s policies and customer-centric expectations, we have retained them on a monthly basis to review our account and help ensure that this doesn’t happen again. It is the best investment we could possibly make to ensure long-term success on Amazon. Rachel and Kelly are a true pleasure to work with. Please feel free to contact me if you have any questions.



When I received notification from Amazon that my account was suspended, I was frustrated. There are no words to describe the desperation and anxiety I experienced. I had faced similar issues in the past, however this time it was different; I needed help. After careful online research, fortunately I found the solution to my problem – Cascadia Seller Solutions. Among all the companies I screened, Cascadia sounded the most trustworthy and serious. The small amount of skepticism disappeared immediately after the first few emails exchanged with them. Rachel, Kelly, and the rest of their incredible team of professionals helped get my account reinstated using their experience and profound knowledge of the Amazon platform.

There are three main reasons why one should work with Cascadia:

  1. They provide detailed evaluation and analysis of the issue, which is crucial to further develop solutions,
  2. Excellent communication and flexibility – phone calls and emails are responded to promptly with options to discuss and share ideas, and
  3. They summarize potential issues and direct ones’ attention to action items in order to prevent future issues.

I would sincerely recommend Cascadia Seller Solutions to my friends and all businesses who are serious about selling on Amazon and who need professional assistance. If you have problems you cannot resolve on your own either due to lack of time or capacity, do not hesitate to contact Cascadia; you will meet with incredible professionalism and accuracy!



We hired Cascadia because we could not effectively navigate Amazon’s problem resolution process. We were pleased with Kelly Johnston’s rapid and professional responses. If you need help in finding an effective solution when dealing with Amazon issues, call the professionals at Cascadia Seller Solutions. Kelly’s expertise will save you countless hours of time. Her extensive contacts and background in all-things-Amazon have paid huge dividends to Immedia Semi.


Additional information


ACCOUNT Suspension, Product POLICY Violation, Product SAFETY Violation, Restricted Product


Standard (3-5 Business Days), Expedited (Appeal within 24 hours)

About the Author
Rachel Johnson Greer is a global business strategist who specializes in helping entrepreneurs increase their internet product sales, curate their brand image online and avoid catastrophic legal threats. After getting her MBA in international business at Seattle University, she spent nearly a decade at Amazon working in product development. Since then, Rachel has founded companies that reached both multi-six figure and multi-seven figure growth in under three years.

As a business coach, she supports clients in everything from international product expansion to 4x-ing their sales through online retailers. Rachel is frequently sought out by the media and has appeared on the Today Show, CNBC, Business Insider, The Wall Street Journal and Bloomberg. When she’s not working with clients, she’s scaring friends at parties with stories about the most problematic online products she’s found in their homes. She lives in Seattle, Washington.