On occasion, we get two kinds of questions around buyer accounts – a seller who is frustrated about a buyer/customer who appears to be scamming them, and a buyer/customer who has had their account shut down (I’ll refer to the accounts as buyer accounts for the rest of the article, as that’s how I referred to them at Amazon).
Regarding the first case, Amazon will take care of this eventually… based on that buyer’s continued behavior. In the second case, we express our sorrow for the buyer’s experience, but unfortunately we can’t help much past that.
This is because there are virtually no situations in which Amazon makes the wrong decision about closing a buyer account.
I recently came across this thread on one of the forums:
“Hi, i lost the count of amazon buyer accounts that i lost.
i make dropshipping from amazon to ebay, i don’t sell on amazon, just buy
amazon closed my inicial account, withou any reason, we try to contact them and its impossible!
then i created other accounts, and also got banned, tried vpn’s, tried change mac address, tried other info, like is on a guide here on the forum,but always get sacked!
any help for this?
NO! Just, no. There is no help for this. What you need now is some soul searching. It is not very often that Amazon suspends a buyer account, so there must really be some egregious activity in order for them to take action like that.
Furthermore, don’t you suppose Amazon would take steps to ensure that a banned person can not easily create another account? Of course they would! They’re Amazon. You can’t just “create other accounts”, or use VPNs (virtual personal networks), they control for this.
Let's be honest
If you’ve found yourself in a situation where your buyer account has been suspended, and you want it back, it’s time for an honest look at what brought you to this place.
If Amazon, the most customer-centric company in the world, has suspended your account, they have basically stated that they do not wish to have your business. They do not want you as a customer. Think about what it would take to make you fire a customer, and you have begun the process of backing into what got you here.
Amazon rarely suspends a buyer account, but when they do, it’s usually because a big violation of trust has occurred, for example:
- The very generous returns and refunds policy has been abused.
- You have been using your buying account in coordination with a selling scheme.
As you’re already aware, Amazon is big on data, and they’re big on formulas. They keep information on everything we all do, buyers and sellers alike. They know a lot more than you might think they do. You can safely assume they know everything.
And as you are also probably aware, Amazon is striving for an atmosphere of self-regulation and trust. If you think about it, really this is the only way it can work… if everyone does their part to maintain the integrity of the platform. That means no abuse of it.
There are not a lot of rules, but the rules that are set forth are not negotiable.
Be honest. Don’t buy and use and then return the things you buy. Don’t demand refunds that should not be granted. If you took delivery of the package, don’t say you didn’t. Don’t try to game the system, go back to that question I asked above: What would it take to make you fire a customer? Are you the kind of customer you would want to have in your own business?
Don’t use your buyer account to buy items, then re-sell them. Dropshipping your Amazon orders using your Prime account? Also a prohibited activity.
And truly, they are reasonable. To be the most customer-centric company on the planet, you’ve got to be understanding. The intention is baked right into the nickname: they want to serve you, the customer. They want you to be able to buy whatever you want (within reason), whenever you want.
If they have closed your account, the statement that they are making is that your presence on the platform is a risk they are unwilling to take. If indeed that would be a harsh assessment of your behavior as a customer, do appeal. Do reach out to CS and explain your side of things, but do also put thought into how your own actions played into the account closure.
Even if you do not believe you have done something wrong, Amazon caught something. It’s a metric, it’s a number somewhere, that’s “proving” your guilt to them. Your task is to determine where the issue is, and speak to it. It’s worth repeating: Amazon is reasonable. They will work with you, if you demonstrate your desire to work with them.