A funny thing happened at Cascadia today. Our phones started blowing up early in the afternoon, and that often means only one thing: Amazon did something.
The conversation was strangely similar each time: their account was suspended for review manipulation, the notice states they’d contacted the seller before, and since no action had been taken in response to previous requests from Amazon, the sellers account was shut down.
“WHAT??? What previous notice? Why is this happening, I don’t manipulate reviews! How am I supposed to defend myself when I’ve done nothing wrong?” Might be some of the things that run through your mind.
A number of months back, Amazon did change its terms of service to address the ever-present community issue of review manipulation. In so doing they gave sellers a chance to make changes to their processes if in fact they were manipulating reviews.
Problem is, it appears that a lot of sellers don’t view themselves as having “manipulated” reviews, so the TOS change came and went, and believing that it did not affect them, they did nothing. But the TOS change really tightened down in some ways that did make what some sellers were doing a violation of TOS.
We know you probably didn’t mean to, but here you are. Let us take a shot at helping you work through this. We’ve got a great record when it comes to getting accounts back, and we look forward to helping with yours.