Would you like our help?
All of our consultants are former Amazonians. All of the advice we give is based on our experience working in compliance and policy at Amazon.
standard account reinstatment
2-3+ day turnaround
EXPEDITED account reinstatment
Results-focused proven strategies for getting your account back now.
Our team has worked with more than six hundred sellers just like you. We know how scary this can be and we’re here to help.
We’re a small business too! We know you have bills, you have payroll, you have operations to run.
It’s critical that you work with an expert on Amazon. There are only a few companies in this industry with deep expertise in account reinstatement work, and ours is one of them. Even if you don’t work with us, please use a reputable company to protect your account!
If you’ve already gotten the dreaded “we may not answer any more emails” from you message (referred to as blocked), we can help you too. We’ve gotten dozens of seller accounts back after hearing that Amazon wasn’t interested in more appeals. They really are; they make money off of you! They just want it to be on their terms.
When my Seller account was suspended, I was worried that I would be spending a lot of money for something that would not really help. Instead, Emily and the team at Cascadia delivered and got me back to making money on Amazon again! There is a real benefit to hiring expert help when you’re in crisis and Cascadia is definitely that. I even hired them afterward on a monthly basis to keep my account healthy; they are worth every cent and I am happy to pay them.
For the first time in our three-year selling career, we had a product suspended. We noticed Amazon cracking down on sellers and also noticed the black hat competitors were getting more creative with their attacks. When you have one chance to clear up your account, you have to make sure it’s right. If you don’t do a good job, you can be banned from selling that SKU. That was terrifying. We heard back from the Performance team within a few hours of submitting the proposal and were back selling. A huge relief!
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"I was miserably failing at answering Seller-Performance questions and concerns regarding one of my products. I spend hours writing up what I thought was an excellent plan of action to correct the issue at hand. Only to find that I was digging a deeper grave for myself. Seller-Performance kept rejecting my appeals, creating unnecessary stress and anxiety for me. We have put our blood, sweat and tears into our business and it is unsettling that Amazon can take that away from us so quickly. Once I accepted that I was spending hours fighting a losing battle; I just did not have the knowledge base or the skill on how to protect my product. I turned to Cascadia for their expertise and help. Their team was comforting and understanding to my situation. A huge weight was lifted off my shoulders once they took point. Don’t waste your time trying to figure out to to respond to Seller-Performance. Your time is more valuable focused elsewhere in your business. Hire Cascadia right away to handle this for you. You will not regret it."
private label podcast
founder and managing partner, cascadia
"I know it won’t make me popular to say this - but rarely do I encounter a suspension that isn’t in some way the seller’s fault. Maybe they didn’t understand what they did wrong, or perhaps other people were doing it and they just got unlucky. Just like me when I was 17 and three people crossed the white line ahead of me merging onto the freeway… but I was last in line, so I got pulled over. It was not my lucky day! I was angry, scared, and felt ashamed because my two friends were in the car and saw my humiliation: getting pulled over and I’d only had my license for two days. But, it was my fault. My job is to help sellers understand what they did wrong and present a solid case to convince the investigator on the other side of the wall… but much more importantly, figure out how to never work with me on a reinstatement again! We do a lot of cool stuff, and would rather talk to you about that, once we get your account back!
What you get: you get up to three plans of action written by former Amazon employees, sometimes including me, depending on what your issue is! We each tend to take the cases that best fit our skillset. You can have phone calls with us, we’re not shy (mostly) - well, maybe that’s overstating it. Amazon tends to hire introverted people who are much more comfortable behind the screen than on the phone, but we will always do what it takes to support you and get your account back to good health!"
After selling on Amazon for 4+ years, I thought I knew how to speak to Amazon and I wasn't sure how Cascadia could help us getting our listing back. But thankfully they did an amazing job and really know the "language of Amazon" at a deep level. It was fantastic to speak with them and start to understand what Amazon truly wants and needs to hear from us in these situations. They saved the day! If you have any compliance or performance issues with Amazon, definitely contact Cascadia! We had actually done nothing wrong but I'm really not sure we would have ever got our listing back without Cascadia's help. Well worth the investment!
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My biggest concern before hiring Cascadia for reinstatement work was whether or not the value would be there and it definitely was! They were available to answer my questions quickly and was knowledgeable and caring throughout the process, offering clarity on next steps. For anybody considering using their services, I would say, “HIRE THEM!” They have the experience from working at Amazon and they basically write the email responses for you.
chief sales executive, roney innovations
How much does it cost?
$2247 for standard service, and $4497 for expedited service or support over weekends, holidays, or evenings.
Should I call you first, or can I just pay now?
If you are concerned by all means call! We love to discuss our capabilities and your case with you, but to be perfectly honest, everyone thinks their case is super unique and needs to be discussed before we can move forward. I have experienced a unique case precisely never - either one of our team members helped to write the rules at Amazon, or we’ve worked on cases like that at Amazon. Very few things are new under the sun!
Do I have to let you into my account?
No, we provide you with a unique email address to invite to your account, then we have a secondary account with limited access. We NEVER ask for or want access to your login or password.
What is our success rate?
We have a greater than 96% success rate currently! We’re also exceptionally skilled with related accounts, which are often quite difficult to work on, with over 70% success rate.
Do you offer reimbursements?
No, we do not. There are no refunds once work has begun; you are paying for our time and expertise regardless of your decision to use/not use our work product. We simply cannot predict how long it takes for Amazon to respond once your appeal has been submitted, and there is no guarantee of success since they are making the final decision, not us.
We are a professional services company, and we will do our very best to help you succeed. But sometimes, the reinstatement process isn’t fair, and we find after exhaustive efforts that we cannot help a seller.
Can I pay half up front and half at the end?
No, we’re sorry, that’s not possible.
Why can you help us if we’ve already written to Amazon and gotten blocked?
Because usually you missed something. And we’re pretty good at finding that and communicating it to Amazon. We see these cases all the time - you are only familiar with your account. So we’ll often see things that you missed inadvertently.
What is your standard response time?
Typically we will provide you with a draft plan of action to discuss within 2 business days of purchase. Sometimes if a case is more complex it can take 3-5 days. We don’t like to rush into a response and decrease your chances, particularly if you were already blocked. Expedited service guarantees a first draft plan of action within 24 hours.
Why should I hire you? Can’t I just write my own appeal?
Absolutely! And many sellers do, without issues. And many sellers don’t, and then struggle to get back on. It’s ultimately your business decision what to do.
Can writing to Jeff Bezos get me reinstated?
Maybe, maybe not. Also, Jeff doesn’t actually read those, his army of assistants review them and send them on to the correct teams. All it does is get another eye on your appeal, another review of what’s happening on your account. Sometimes that can mean the difference between success and failure.
Who will I work with if I sign up?
You will work with the most appropriate team member for that kind of reinstatement work, depending on their experience at Amazon. Some team members were in Restricted Products, or Product Safety, or Food Safety, or the Fraud department - there are many enforcement teams at Amazon.
Are there situations where you can’t help?
We can usually help, but we have low success rates on certain kinds of IP infringement claims and verification issues. With these, it’s much easier to verify your documents prior to account shutdown, or help you respond to the listing takedown. Once your account is shut down for IP infringement, it’s an uphill battle in our experience.
As business stakeholders or owners, when Amazon suspends one product listing that your company’s livelihood depends on, your heart skips a beat. Moreover, the notices & messages Amazon sends regarding the suspensions are notoriously & woefully cryptic, at best. This is where we’ve found solace by turning to Cascadia, our relationship counselor with Amazon. They helped us decode Amazon’s enigmatic messages, understand their perspective, concoct a plan of escalating action to be executed even through the weekend, with a “whatever it takes” attitude. And because of that, anywhere between a matter of days to a couple of weeks, in return Amazon forgave us, and welcomed us back with open arms. We owe our continued business continuity to Cascadia.